Privacy Notice

Privacy Notice

1. Our Commitment to Your Privacy

At Divanoxcosh, we do more than design high-quality pet toys; we are deeply committed to protecting your personal information as you explore our brand. This notice transparently explains how we handle your data. Our promise is simple: Your privacy is never a commodity for trade.

2. Information We Collect

To provide a precise and premium experience for you and your pet, we only collect necessary information:

  • Identity & Contact: When you place an order or subscribe, we collect your name, email address, shipping address, and phone number.

  • Pet Profiles (Optional): If you choose to share your pet’s name or breed, it helps us recommend designs tailored to their specific needs.

  • Transaction Data: A record of your purchases. Please note that all payment information is handled by trusted, encrypted third-party processors (e.g., PayPal, Stripe). We do not store your full credit card details.

  • Browsing Insights: Using cookies, we learn which designs are most popular, allowing us to continuously optimize your shopping experience.

3. How We Use Your Data

We collect information solely to elevate your brand experience:

  • Seamless Fulfillment: Ensuring your pet’s gifts are delivered accurately and on time.

  • Curated Communication: Only with your consent, we send updates on new releases, aesthetic inspiration, or exclusive member offers.

  • Brand Evolution: Analyzing anonymized data helps us research and develop the next generation of products that better align with pet instincts.

4. Sharing of Information

We never sell or rent your personal information to third parties. We only share data with essential partners required to fulfill our service:

  • Logistics Partners: Such as FedEx or DHL, used to complete your delivery.

  • Service Providers: Professional agencies that assist in running our website, processing payments, and conducting security fraud detection.

5. Your Choices & Rights

You maintain absolute control over your data:

  • The Right to Know: You may inquire at any time about what information we hold regarding you.

  • The Right to Forget: If you decide to leave us, you may request the deletion of your personal account.

  • Opt-out: You can stop receiving marketing messages at any time by clicking the "Unsubscribe" link at the bottom of any email.

6. Data Security

We utilize industry-standard encryption technology (SSL) to protect your online transactions. While no method of transmission over the internet is 100% secure, we treat the protection of your data as a cornerstone of our brand operations.

7. California Privacy Rights (CCPA)

As a business headquartered in California, we fully comply with the California Consumer Privacy Act. California residents have the right to inquire about data usage and to opt-out of the sale of personal information (though we never sell data).

8. Contact Our Privacy Concierge

If you have any concerns or specific requests regarding your privacy, please contact our Privacy Officer directly:

  • Email: service@divanoxcosh.com

  • Phone: (+1) 413 415 2221

  • Studio: 6833 CORTE MUNRAS, PLEASANTON, CA 94566